Sumitomo Rubber USA manufactures and sells a wide range of automotive tires in the US and internationally. Located in Tonawanda, NY (a suburb of Buffalo) our growing workforce produces over 4 Million tires annually for a variety of applications such as passenger cars, trucks, buses and motorcycles.

The transition to Sumitomo Rubber USA brings exciting new opportunities for the Company's existing and prospective employees in Western New York. Sumitomo Rubber Industries, Ltd., whose Global Headquarters is located in Kobe, Japan, has a rich and successful history dating back to 1909. This trend is set to continue with the Company's formal entrance into North America through the former Goodyear Dunlop Tires North America, Ltd. facility, and through planned investments into the Company's infrastructure, manufacturing processes, and work force.

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Career Opportunities >> Technical Support Analyst
Technical Support Analyst
Title:Technical Support Analyst
Job Grade:E02
Location :Tonawanda, NY

Position Summary: Provides daily support to, and maintains facility technology equipment, responding to user requests in order to identify, troubleshoot, diagnose, and resolve user issues with equipment, software, and various systems.

Essential Functions/Duties:

  • Assist staff with the installation, configuration and ongoing usability of desktop, laptops and mobile computers, peripheral equipment and software to include specification, installation, research, testing of computer systems, and peripherals within established standards and guidelines.
  • Diagnose and resolve recurring and unique, non-recurring problems associated with application software and operating systems.
  • Maintain inventory for all computerized hardware, software and licenses (Asset Management) to ensure proper Life Cycle Management.
  • Create, maintain, and implement operational procedures with an ongoing goal of process improvement.
  • Maintain corporate data backup policy including tape rotation and images.
  • Ability to run reports, analyze help desk trends, and identifies an appropriate action plan.
  • Ensure timely completion of desktop support tasks.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensure desktop, laptop and mobile computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Utilizes external resources as needed to research user issues to ensure the optimal solution is provided.
  • Promote the development and use of knowledge base articles and canned responses.
  • Contributes to team effort by accomplishing related results as needed.
  • Participate in on-call rotation to provide continual 24/7 support for users.

Required Qualifications, Knowledge, Skills, and Abilities:

  • AAS Information Systems or related discipline. Bachelor’s preferred. 10 years field experience in lieu of degree will be considered.
  • Minimum 3-5 years’ experience in a similar role.
  • Broad knowledge of multiple operating systems.
  • Technical knowledge of networking, PCs, Servers and platform operating systems.
  • Technical knowledge of current systems software, protocols, and standards. (Windows OS, Microsoft office, O365, Altiris, Active Directory).
  • Experience installing, configuring, and maintaining all manners of server hardware, storage and associated network equipment.
  • Experience with server performance tuning and monitoring tools.
  • Hands-on software and hardware troubleshooting experience.
  • Demonstrated ability to multi-task and delegate work to others in an effective matter.
  • Must be able to interface well with people across various levels of the organization and across all departments.
  • Excellent customer service skills for internal and external (written and verbal) communication purposes.
  • Ability to successfully work independently with little supervision while consistently utilizing initiative and good judgment.
  • Strong aptitude for working with technology, coupled with the ability to learn and absorb new information quickly required.

Sumitomo Rubber, USA offers competitive compensation and benefits packages. If you are interested in this opportunity, please apply at

EOE M/F/Disabled/Veterans, Sumitomo Rubber, USA is an equal opportunity employer committed to workforce diversity.

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Sumitomo Rubber USA, LLC is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (716) 879-8884

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